Make money and look good on Zoom: Pros walk... With options to buy now and pay later (PayBright,... Researching your next vehicle? I told them we were going to Uber to our event and that I expected reimbursement and that I would deal with the car when we returned that evening. Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, and the UK. Please, MoneySense is fully owned by Ratehub Inc. but remains editorially independent. I was able to go locally and pick up the car with no issues. Messaged Turo to advise about charge port door not flushed during pickup. Furthermore, please explain: 1) Why I am being charged twice the rate the owner gave me for a replacement windshield. Turo’s business performance has been impressive in the face of Covid, … Read WestJet’s COVID refunds—can you get your money back? Car needs maintenance but it's nice running car. Read Unboxing the PC Optimum Insiders subscription, Read Travel deals to take advantage of now, and save for later—when it’s safe. She turns the wheels and blocks the side of the car with another vehicle so that I can't get a full side shot of the car. He has been quoted in The Financial Post, The Toronto Star and more. Recent recommendations regarding this business are as follows: "Hitchhike", "Stay away! The following is an excerpt of the latest email (edited for clarity) that I have sent which is a representation of my repeated inquiries and frustrations with the company. Horrible F-ing Company. While based in the U.S., Turo is now available in select locations in Canada, and in more than 5500 cities around the world. So, not only can you rent out your car, but you can also rent a car through Turo when you’re travelling. MoneySense is fully owned by Ratehub Inc. but remains editorially independent. Turo was first mentioned on PissedConsumer on Mar 07, 2016 and since then this brand received 376 reviews.. Turo ranks 25 of 358 in Rentals category. Originally it was available just in the U.S. but it’s now expanded to Canada, and the U.K. TURO’s final answer is that I have to pay $200 to go to arbitration!!! I believe they think I will give up and pay out of frustration, not because they will detail why I am being charged what I am being charged. If you’re considering renting out your car, it might be a good idea to install a car tracker on it for added peace of mind. I can’t seem to take it off the account . Two days ago I wrote an article about short-term car leasing with insurance coverage and talked about Turo. 6) The owner of the car purchased premium insurance and I purchased their standard insurance. It’s pretty straight forward. Get notified by e-mail when a reply is posted. Being flexible with pickup and drop off times was great considering the changes during trips. some business class cabins have modern lie-flat seats and large screens often found only in First cabins while other business class cabins on similar trans-Canada routes are a throw-back to another decade with seats that barely recline and screens as small as tablets. The Jeep rubicon ran great & did the trip without problems. My son loved it. Some people may find it weird to be renting cars directly from others, but we all had similar thoughts about Airbnb when it launched. A++, It’s was beautiful and genuine and lovely thanks and who I got car was nice and a blessing. Write a Review . Setting up the rental on Turo was easy, communicating with the car owner was painless. I would like to see in this policy where the windshield is positively classified as non-body, or a separate entity from the body on the vehicle, and, additionally, an explanation for why a WINDSHIELD is not mentioned in your EXTERIOR wear and tear policy. Contact Turo customer service. At KFC we provide an amazing canadian experience in Truro. For owners, Turo charges a high percentage on any charges involving in the period of rental even on the mileages which the renter usage exceeded the allowance given by the owner. There are people out there who literally own multiple cars and just rent them out on Turo. Only after that he contacted me saying that his roof has bumps and accused me of doing that?! These would be perfect to rent for special occasions, and way cheaper than renting from exotic car companies. Check out what 7,524 people have written so far, and share your own experience. Voice your opinion today and hear what 7524 customers have already said. A free inside look at company reviews and salaries posted anonymously by employees. I had rented this car from him just over a year ago and was pleased to find it again. If you insist that this charge is valid, and tell me you would like to explain the charges, then please do explain them fully. Barry Choi  on February 14, 2017, By  The appeal of the service should be obvious, rent out your car to make some extra money, or rent a car to save money. A very great experience from start to finish I would recommend ! Pickup and drop off were easy breezy and located by a SuperCharger which I found to be convenient. Truro Golf Club: Address, Phone Number, Truro Golf Club Reviews: 4.5/5 The owners that I rent it from were very nice and polite. The only complaint I have is the pricing with Turo. Learn More. Turo does have a two million dollar insurance package available to renters, but I would look into the fine details and find out what exactly your vehicle is covered for. This is horrible. Once you’re approved, find a car by searching dates, location, price, model, features, etc. I have not been refunded the remainder of my trip or reimbursed for any of my additional costs. Unfortunately it rains a lot and frequently, so I wasn’t able to clean the car immediately. MoneySense continues to update and make changes to correct any factual errors. That’s right, when you’re not using your vehicle, you can rent it out to other Turo members. Of course the other advantage is that you can bypass the pickup counter at some airports. We’ll continue to prompt you to enter a review and alert you when the review window is closing. My credit card seems to be held hostage. Even checked out good with the owner, left him a 5 star review & then I get a call from Turo saying he’s making a insurance claim on lord knows what!? Owning a car is notoriously expensive, but did you know you can actually make money with your car? He added that he already alerted Turo and then stopped replying to me. I just love it. Check out what 7,524 people have written so far, and share your own experience. Open any of these notification to rate your trip and leave review comments. Barry Choi  on February 14, 2017. Doing this full-time won’t appeal to most people, but it’s definitely a good side hustle. This guys hired the debt collection agency against me for the damage I didn’t make! My car was impounded for 30 days TWICE! ... Canada and Mexico and BBB Institute for Marketplace Trust, Inc. Turo is an amazing car rental site Turo is an amazing car rental site. Turo cars are available for pick-up at over 300 airports. Bad business indeed. Turo has seen rapid growth in the last few years. The vehicle was disabled in a legal parking spot at my vacation rental and I was physically present when the tow truck that TURO called picked the vehicle up. Owners of the cars can earn extra money when they’re not using their car which can then be used for anything they want. Turo didn’t want to hear what I Had to say and is now saying I have to pay. Review: The reviews of this site are all over the map, ranging from people who love it to those who have had bad experiences. The vehicle was disabled because the key fob had corroded and burnt out internally and there was no other way to gain entry or start the car. Bistro 22 prides itself in using the freshest local ingredients from places like Truro market. Skip the rental car counter and book the perfect car on Turo, the world's largest car sharing marketplace. The 1st reservation instant booked, but the host was non-responsive when I tried to confirm the pick-up details & Turo's help desk refused to help until we were within the 1-week reservation window. But then there’s always the question of what happens when someone crashes your car. Turo: the company that lets you rent your personal car out for money. Leaving Four Points Sheraton Hotel in Westshore in Tampa. I will speak out about TURO at every opportunity. However, sometimes prices and terms of the products are changed by the provider without notice. Checked January 2021. Everything was fine until I returned it. “Again, to reiterate this to the point of exhaustion, I am asking for a concrete (PDF), detailed version of your legal language concerning this [wear and tear policy regarding windshields] and a copy of the administrative report from this claim detailing how the admin charges were calculated. I highly recommend Turo for an awesome, easy and flexible car rental experience! I hope somewhere down the road I'm able to rent from them again. I rented a Chevrolet Spark from Patrick Shahbandari. Its a joke of a company. Today Best Offer: Enjoy up to 20% Off Weekly Rental I’d give them a lower rating if possible. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Turo Reviews 7,524 • Great . The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. | Read 81-100 Reviews out of 7,524. I had such a great experience that I reserved his car again and will continue to do so in the future. I have had rental cars with this problem and they have never tried to charge me for a replacement windshield. Do you agree with Turo’s 4-star rating? 10 Canadian Best Places to Work Hiring Now! We make reviews visible: 1. once the 10-day window has closed OR 2. when both parties have posted their feedback There is no price they can pay for the lost day or degraded experience of our trip that I as a single mom saved for an entire year to take. That evening I was never offered a replacement key I was just told by the TURO representative that they were sending a tow truck. Turo is a car-rental app you can use to rent a car from an individual or rent your own car to Turo users. Fast forward and the owner and Turo are not going to reimburse me for the new tire I bought for the car. We did not even drive the vehicle 150 miles total. Furthermore, our editorial team does its best to ensure the information published on and other MoneySense properties is accurate. I recommend this rental . To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. All … Read below for my Turo review. not a result of an accident or third party damage). I didn’t get a chance to do anything! There are 19 customers that Turo, rating them as bad. Lack of accountability and customer service. I should note that there will always be negative instances with any kind of service so you just need to decide if you’re comfortable with the risks. Renting a car: After creating an account, your identity and eligibility will need to be confirmed before you can rent a car. I can't think of one complaint. For confirmation, or have any other questions about travel insurance through American Express Canada, you can call the insurance provider at 1-800-243-0198. E.G. Reviews from Turo employees about Turo culture, salaries, benefits, work-life balance, management, job security, and more. Road Trips forums . 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes.Of course the other advantage is that you can bypass the pickup counter at some airports. Share on Facebook Finding a person to talk to is very, very hard to do with Turo. for a total of 90 dollars wasted on Uber rides. We were sitting still in traffic and a man on a motorcycle tried to drive in between lanes. It’s pretty straight forward. Please help me!! So, not only can you rent out your car, but you can also rent a car through Turo … At the very least, do your due diligence. Which I did take it to a place to get cleaned just to have reinsurance for my family s safety during Covid . Furthermore, our editorial team does its best to ensure the information published on and other MoneySense properties is accurate. Josh was a great communicator and was very helpful with the pick up and drop off appointments. Is your credit card’s travel insurance enough? After each canceled trip, hosts receive an automated review on their vehicle listing. JonRoughton wrote a review Jul 2020. Turo is a company that allows you to make money by renting your car out to its members. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? Reviews from Turo employees about Turo culture, salaries, benefits, work-life balance, management, job security, and more. I used Turo to rent a BMW 135i convertible in Los Angeles. », Calculating how much money you’ll need at retirement. KennO555 wrote a review Sep 2020. Coverage is available through a partnership between Turo and Intact Financial Services and includes up to $2,000,000 of liability protection. Turo’s team and culture are the best that I have ever had the opportunity to be part of. Jose was a great host. Please, see the pictures. Great deal , help a lot to find the better car for me . Turo’s team and culture are the best that I have ever had the opportunity to be part of. Turo, Inc. On January 24, ... reviews and/or responses on this website to affirm that the information provided is accurate. Halifax, Canada 257 contributions 42 helpful votes. We waive the host fee and review if the guest rebooks a new trip with the same host within 24 hours of the cancellation. Turo is a car sharing marketplace where Guests can book any car they want, wherever they want it, from a vibrant community of trusted Hosts across the US, Canada, the UK, and Germany. Be carful who you rent from! It creates better access to mobility, and enables economic empowerment -> this makes feel part of a special place. Required fields are marked *. But the interior of the rubicon was not sanitize nor was it clean . The vehicle was returned and pictures were taken accordingly based on what the app requires. All reviews jacobs ladder walking trails swimming pool tennis courts hidden gem picnic tables nice walk great trails splash pad natural beauty in town picnic lunch beautiful scenery nova scotia truro area great spot stairs waterfall hike playground middle canteen. All forums . Instead we spent a day walking and catching ubers to find ANY available vehicle in the small town we were in. 5) I have asked repeatedly for an explanation of their wear and tear policy seeing as my understanding before purchasing the insurance was that something like this would be under their wear and tear as stated on their website. Listing your car: Once your account is setup, you’ll need to describe your vehicle and upload images. It’s a pretty simple process and is broken down for people who want to rent a car or want to list their car. I will make it very clear to the owner when I rent this vehicle. They offered me a key the morning this happened but were unable to get it to me in time to attend the VERY expensive, non-refundable, scheduled event that we were on our way to. Get the inside scoop and find out what it's really like from people who've actually worked there. When Turo contacted me, I replied immediately, explaining the whole situation and attempting to dispute that claim. Securing reviews is critical to building up your profile and your car(s) profiles on Turo, but currently the company does not do a great job of encouraging reviews. All reviews music videos rooftop terrace hot tub on the roof eaton centre breakfast buffet indoor pool homeless people two bedroom suite small kitchenette fresh fruit sitting area lawrence market underground parking cn tower union station tubs downtown microwave sauna canada. They responded quickly. Share on Email, Your email address will not be published. Search ratings and reviews of over 600,000 companies worldwide. This is an extremely frustrating and stressful process and I’m worried about my health as this triggers my anxiety! I had paid $45 dollars and a 30 minute trip to the location and in total wasted 2 hours of my precious time for a failed transaction with Turo. Sort Reviews By: Bronwyn C. 1 Review . 26 ‘’ Reviews. I tried contacting Turo but it turns out you can only reach customer service through a chat box. They are the first to make private party car sharing, a reality. A free inside look at company reviews and salaries posted anonymously by employees. 8 Valid Coupons, Promo Codes and Deals. I even used a high grade disinfectant to spray inside vehicle . Share on Twitter The vehicle was clean, and the pickup and drop-off instructions were easy to follow. They dont take calls. The Turo community is under constant attack by the multi-billion dollar rental car industry and these big business bullies are attempting to quash peer-to-peer car sharing. The car rental company advertises several safety and security measures, including liability insurance, traveler screenings, and a 24-hour emergency line, but some Turo is an amazing car rental site Turo is an amazing car rental site. It sparked my curiosity to start exploring some available stats, regarding how Turo works and how it has scaled in Canada to compete with the Agency Car Rental. Turo charges a young driver fee (I even have a DOT medical certificate) which is a bit much. TURO voided the insurance I paid extra for because they say I violated the terms by abandoning the vehicle. I lost an entire day of my vacation to get replacement vehicle from a different company which cost about $100 more that my original booking with TURO for a much lesser vehicle. You will need to purchase separate damage protection through if you want coverage. I cant reach anyone by phone or chat. I had to send two more times. I rented a cool convertible to have my Florida vacation in with my children. That was corrected , I did receive a questionnaire from Liberty Mutual which I filled out immediately. I have disputed the charges with my credit card company but that will take some time to resolve and does nothing to reimburse my uber costs. Beacuse they did nothing about it. Get answers to your questions . You can find over 850 makes and models of cars on Turo. My high-end pilot friend and his wife rented a slick BMW last time they were in Hawaii through Turo and really liked how they could rent a nicer car on his vacation so easily, though an app. Turo never did a proper investigation or spoke with any police to get a report and said because they couldn’t figure out who was at fault I had to pay $3,000 out of my pocket for the scratch on the rear bumper. I purchased their standard insurance policy with a $500 deductible. Turo is really good and convenient. If you read something you feel is inaccurate or misleading, we would love to hear from you. As an owner of the vehicle, be aware. Where to buy real estate now: How we found the best deals in Canada, A guide to the best robo-advisors in Canada for 2021, Best high-interest savings accounts in Canada 2021, Compare the Best GIC Rates in Canada 2021, More than 800 makes and models of cars available. Turo is a peer-to-peer car rental service that connects renters with car owners. Do you agree with | Buy Weed Online Canada | Cannabis Store | Online Dispensary's TrustScore? 164 Turo reviews. Their interface is very user friendly and the rental process couldn’t have gone smoother. Turo (formerly RelayRides) bills themselves as the Airbnb for cars is a service that allows you to rent out your car for cash! Family members and their neighbors loved the car ! His metal saddlebags swiped the car. Turo is a service I’m very excited about. This is what happened. For more information, please read our policies. Road Trips forums . Read Buy now, pay later: Are installment plans a budget win or finance fail? But should you use it? Very smooth and easy experience! However, they refuse to be more specific. Turo is a parasite, making living on both renters and owners. Turo, formerly known as Relay Rides, is a peer-to-peer car sharing company. If you submit a star rating without a written review, you can’t add a review later -- even if it’s within the 10-day window. I rented a car from Turo. | Read 81-100 Reviews out of 7,524 I have requested copies of all photos and transcripts of calls and have been completely ignored. Those listing their cars are obviously hoping to make additional money, but some of turned it into a full-time business. Learn more about our ongoing fights across the United States and join our efforts to keep Turo accessible to all. If and when I rent a vehicle from any person from Turbo and they claim that there’s a scratch or a little crack on the windshield that was not there before me renting it I swear they will not get $1 from me. Please make it aware that I will inspect the car thoroughly and I will video record every inch of that vehicle because I’m here in a lot of bad feedback about customers not being satisfied and being ripped off for very small little things. If you have any experience with this company or their products, please leave your reviews below. published review 8/18/20 I started hosting on a Turo less than a month ago. Once a trip has ended, you have 10 days to rate the trip and write a review. Turo has collected 43 reviews with an average score of 2.81. Journalists and qualified financial professionals produce the content. Everything was going well up until the first damage claim on the third rental. Once a trip ends, Turo will notify you that the 10-day review window is open for you to rate and review a trip. 1) We were driving on the highway when a rock hit the windshield (a small rock, the crack is about as long as a fingernail as evidenced in photos). I sort of expected that they would hit me with a deductable. Thank god I have a vehicle of my own. However, sometimes prices and terms of the products are changed by the provider without notice. A vibrant community over 10 million strong, Turo guests can choose from over 850 unique makes and models, while hosts earn extra money to offset the costs of car ownership. Why because I would not put up the shit with the owner of the vehicle or the insurance company or the company Turbo. Are we in 1980 or something??? Impossible to deal with. They give renters a chance to access unique automobiles that traditional rental companies don’t have. Despite the recent Covid challenges, the team has been very supportive and collaborative, and the executive team has been more transparent, down to earth and approachable than ever -> this makes me feel empowered and rewarded. Turo Claims Associate under name Evan Kramme didn’t care about anything I wrote. Share on Linkedin They kept saying I would get an email . In the meantime I was charged $500 . The next day I was accused of being at fault for the damaged key, I was charged a cleaning fee for a car I couldn’t even unlock, I was accused of bending a seat by putting my suitcase in the back seat, AND I was accused of smoking in the car. Apparently the only way to get these charges dropped is to go to small claims court. Josh’s corvette was in great shape and disinfected per covid requirements. What's New at Glassdoor. Therefore, I refuse to take anyone’s word on this seeing as it is not clear to me that any specific representative I am talking to knows what the actual policy is apart from some vague language on your website. © 2021 Trustpilot, Inc. All rights reserved. No official language from the company, just representatives saying this is what it is. You can follow him on Twitter: @barrychoi, This article was originally published on, Share this article MoneySense is not responsible for content on external sites that we may link to in articles, . Discover Canada Tours is a local, family-owned and operated company dedicated to providing authentic Canadian hometown experiences throughout all regions of British Columbia, Alberta, and the Yukon. Turo, Inc. On January 24, 2018, a complaint was filed against Turo Inc., (Turo) by the San Francisco City Attorney’s office. Barry Choi is a personal finance and budget travel expert at Read The best store credit cards in Canada right now, Read Meal planning: the money-saving ingredient, Read Best credit cards in Canada with free roadside assistance 2021. Cabin amenities and service widely varies - Cabins vary widely especially on trans-Canada flights. You put in your requirements and Toro will show you what’s available.I did a quick search online for cars in Scottsdale and Orlando through various car rental agencies. Owners still have up to 8 hours to approve the booking, but there are instant bookings available. They did NOTHING to help resolve the issue and JUST wanted to collect the money. They have defrauded me out of nearly $600 after the vehicle I rented became disabled through no fault of my own on the 3rd day of my 9 day rental which is aproximately $400. Your message. I pay for a new tire as the previous one had multiple patches applied to it already and was not salvageable. I like to be as professional as possible I expect the same from the company the owner of the vehicle and the insurance company but it would comes down to being bulshit or being deceived I don’t need to talk to anyone other than the owner of the vehicle. I don’t smoke. 170 Turo reviews. TURO DOESN’T LISTEN TO THEIR CUSTOMERS!! A free inside look at company reviews and salaries posted anonymously by employees. Patrick the host checked the car and left a great review. If he gets it replaced for $340 (as he quoted me- I have a screenshot), why would I pay twice that for a fix up that didn’t actually cost that much? Do you agree with Turo's TrustScore? TURO and this particular host are very dishonest, disorganized and painful to work with. 4) The claims process comes back with a these following “details” and a bill for $500 per the insurance policy: “Breakdown of claim costs: The total cost of this claim is: $723.61 Damage amount: $623.61 Processing fees: $100.00”. The owner was helpful and friendly. This week they charged my card for $560 . Turo will allow me to save even more money and if I so desire, I can rent out my car to make money. Great experience for my first rodeo. I have read a lot of negative feedback about turbo clients receiving Bill’s attitude towards small damages that they’re not occur when they rented the vehicle.

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